Finding Your Inner Customer Service Agent with Barbara Burke
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World renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by Simply Changing Your Mind. Burke's fable is about a new call center representative's struggle with ornary customers and how she decides to turn her problems into solutions.
Tags:
fable
Barbara Burke
call center representatives
customer management
csr
Call Center Management
the Napkin the Melon and the Monkey
book
