I am about to implement the process of having our agents use the call work code button on their Avaya Telephones so that we can establish the types of calls coming through our lines for e.g. product enquiries, place an order, place a quote, return pr
Add bookmark
I am about to implement the process of having our agents use the call work code button on their Avaya Telephones so that we can establish the types of calls coming through our lines for e.g. product enquiries, place an order, place a quote, return product for repair etc..In order for us to log these calls the agent must do so while on the call. This can be quite challenging for the agent especially if they have a call with multi questions. They have to think which button they need to press before they hang up from the customer.
My question: is there a more automated way to record the types of calls we get other than having Customer Care press buttons?
