We are looking at some ways of introducing the process of Quality call monitoring through recording across the globe in our contact centers and I am interested to know if anyone has any best practices and does 'one fit' really fit all across
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We are looking at some ways of introducing the process of Quality call monitoring through recording across the globe in our contact centers and I am interested to know if anyone has any best practices and does 'one fit' really fit all across the globe and how do you keep it fresh and not outdated where it is still seen as a key quality measure and performance improvement opportunity and not 'just another task'
