If someone in a department of a call center is diagnosed with a highly contagious virus, should the rest of that department be advised to watch out for symptoms or should it be swept under the carpet for deniability?

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As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.