Customer Service - "e;Correct"e; Support or "e;Friendly"e; Support? *From your experience as a call center manager or customer experience executive, how do you determine when your agents should give the "e;righ
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Customer Service - "e;Correct"e; Support or "e;Friendly"e; Support?
*From your experience as a call center manager or customer experience executive, how do you determine when your agents should give the "e;right"e; answer (even if it means being stern and angering customers) versus when they should "e;cave"e; and make the concessions necessary to keep customers happy?
