MetLife's Executive VP Speaks: Chris Smith Interview

Exclusive interview with Christopher Smith, Executive VP and Head of Global Operations of MetLife. Chris discusses global change management, company culture, employee engagement, and customer-centricity on a global scale, and shares best practices for consolidating international departments behind company values while allowing them to retain the local spark.

At Global Contact Center Excellence on Tuesday, October 27th, Chris will be presenting the Keynote: "The Ultimate Global Customer Service Transformation: A Story of Commitment, Strategy & Innovation."