Xerox's Knowledge Management System Revealed
Add bookmarkCMIQ talked with Mary Fenlon, director of knoweldge management at Xerox, about how Xerox went about implementing a knowledge management system recently.
Xerox's Knowledge Management System Revealed
Xerox instituted a new knowledge management system in its contact center recently to help empower agents through easy access customer information. Through this, the company has reduced agent training costs, improved employee job satisfaction, while concurrently improving customer satisfaction. Fenlon discussed the planning and implementation process with CMIQ that Xerox went through to bring about its new system.
CMIQ talked with Mary Fenlon, director of knoweldge management at Xerox, about how Xerox went about implementing a knowledge management system recently.
