Top 5 Steps to Workforce Management Success

call center week
Posted: 10/30/2012
Job:
Company: Call Center Week

While implementing a new workforce management program can dramatically improve your call center in a number of ways, if you don’t transition correctly, it can be a disruptive experience for everyone. This eBook was written to assist you in introducing a new scheduling process to your call center in a painless matter.

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call center week
Posted: 10/30/2012
Job:
Company: Call Center Week