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At-Home Agent Management Benchmark Report

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How do you manage at-home agents? In this At-Home Agent Management Benchmark Report find out how at-home veterans are meeting the people management challenges of at-home agents.

More than 250 call center leaders across industries shared the steps they are taking to connect at-home agents to supervisors, their teams and their company. This benchmark report includes survey results on:
• Adapting in-center management processes
• Qualities and skills of at-home supervisors
• Frequency and difficulty of communicating, training and coaching