At-Home Agent Management Benchmark Report

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

How do you manage at-home agents? In this At-Home Agent Management Benchmark Report find out how at-home veterans are meeting the people management challenges of at-home agents.

More than 250 call center leaders across industries shared the steps they are taking to connect at-home agents to supervisors, their teams and their company. This benchmark report includes survey results on:
• Adapting in-center management processes
• Qualities and skills of at-home supervisors
• Frequency and difficulty of communicating, training and coaching