How to Recruit the Perfect Agent

Language and communication assessments are par for the course for most onshore and offshore contact centers. However, in a highly competitive industry that is constantly seeking talent, the traditional assessments used for communication screening carry two enormous risks:

  1. Excluding the best talent
  2. Selecting poor communicators

This white paper looks at three ways in which you can enhance your recruitment process, and shows why common misconceptions of communication assessment at recruitment can produce unreliable results. It also shares actions you can take today to improve your hiring profile and get the best communicators in the market. Download below!