Sign up to get full access to all our latest content, research, and network for everything customer contact.

How to Recruit the Perfect Agent

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Language and communication assessments are par for the course for most onshore and offshore contact centers. However, in a highly competitive industry that is constantly seeking talent, the traditional assessments used for communication screening carry two enormous risks:

  1. Excluding the best talent
  2. Selecting poor communicators

This white paper looks at three ways in which you can enhance your recruitment process, and shows why common misconceptions of communication assessment at recruitment can produce unreliable results. It also shares actions you can take today to improve your hiring profile and get the best communicators in the market. Download below!