The Contact Center Manager's Survival Guide to Omnichannel Customer Service

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Is your contact center prepared to deliver omnichannel customer service? Are you aware of the dangers and pitfalls? Do you have the practical advice and essential know-how to create a 360-degree view of the customer in order to accurately anticipate their needs and create an omnichannel vision?
Download this Survival Guide to learn:
  • Six best practices to design and deliver omnichannel customer service
  • The three R's of operationalizing omnichannel customer service - Resources, Routing and Reporting
  • Business results you can achieve by moving to an omnichannel contact center