Sign up to get full access to all our latest content, research, and network for everything customer contact.

The Path to Customer Experience Success

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Enabling New Organizational Readiness for the Multichannel Customer

This 2012 white paper from Strativity Group, Inc. reveals the many ways social media and multichannel posts contribute to the customer experience, and how the multichannel customer expects companies to be ready now with a tightly integrated capability and a culture that supports it. An integrated Voice of the Customer Program plays a role at each step of a customer's complex journey to discover, evaluate, buy, access, use and get support for products and services. Why not integrate and align your firms' multichannel activities with your customer experience strategy to improve satisfaction, loyalty, retention and the bottom line?