The Path to Customer Experience Success
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Enabling New Organizational Readiness for the Multichannel Customer
This 2012 white paper from Strativity Group, Inc. reveals the many ways social media and multichannel posts contribute to the customer experience, and how the multichannel customer expects companies to be ready now with a tightly integrated capability and a culture that supports it. An integrated Voice of the Customer Program plays a role at each step of a customer's complex journey to discover, evaluate, buy, access, use and get support for products and services. Why not integrate and align your firms' multichannel activities with your customer experience strategy to improve satisfaction, loyalty, retention and the bottom line?
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.