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Contributors


CCW Digital contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CCW Digital become the most valuable source for CCW Digital expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Blake  Landau

Blake Landau

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Steve DiGioia

Steve DiGioia

Steve DiGioia is a highly regarded customer experience influencer.  Learn more here.

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Shep Hyken

Shep Hyken

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Anand Subramaniam, Senior Vice President of Global Marketing at eGain

Anand Subramaniam, Senior Vice President of Global Marketing at eGain

Anand Subramaniam is SVP Global Marketing for eGain Corporation. Prior to eGain, Anand served in executive and managerial roles in corp... Learn More

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Annette Franz

Annette Franz

Annette Franz is an internationally recognized customer experience thought leader, coach, speaker, and author. She recently published her first book,... Learn More

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Philip Mandelbaum

Philip Mandelbaum

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Caitlyn Hughes

Caitlyn Hughes

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Chad J. Windheim

Chad J. Windheim

As a contributor at CCW Digital, Chad J. Windheim shares his insights into cutting-edge CX strategies and how leadership can approach automation in th... Learn More

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Doug Brown

Doug Brown

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Mohan Nair

Mohan Nair

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Annette Gleneicki

Annette Gleneicki

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Michael Pace

Michael Pace

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Shyam Kumar

Shyam Kumar

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6th Call Center week Summit

6th Call Center week Summit

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Customer Management

Customer Management

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