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Former Rockstar James Dodkins on Creating a "Rockstar" Customer Experience

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Kindra Cooper

James Dodkins

His new show This Week in CX, is the top-rated (and only) customer experience show on Amazon Prime UK. The former heavy metal guitarist travels the world giving keynotes (and great performances) to share his CX philosophy. Ahead of Customer Contact Week Las Vegas, we did a Skype interview with speaker James Dodkins to hear about frictionless experiences, pterodactyl beavers and how to spin an electric guitar while playing it.