Automating Customer Contact Centers to Gain Agility and Analytic Insights

call center week
Posted: 10/23/2013
Job:
Company: Call Center Week

Driven by the advent of cloud computing, advanced analytics, multichannel engagement, and a growing acceptance of on-demand IVR solutions, Virtual Contact Centers are being implemented to lower costs and streamline customer services. According to market research firm Ovum, early adopters report Virtual Contact Centers have helped reduce costs and deliver greater visibility into customer service operations, generating analytic insights that enhance decision-making and agility.

This white paper will provide the detailed insight you need to drive cost reductions and provide strategic flexibility for your growing contact center requirements.

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 10/23/2013
Job:
Company: Call Center Week