Vendor Profile: EdgeVerve Launches AssistEdge Engage for Contact Centers
Combining robotic process automation with AI
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Contact centers are constantly seeking ways to enhance agent productivity and the customer experience. Combining robotic process automation with artificial intelligence is one way to improve both the back-office and front-office elements of an agent’s job.
By automating repetitive tasks and reducing the number of applications an agent accesses when handling a customer request, agents are empowered to spend more time concentrating on the customer interaction and less time on data entry, retrieving invoices and other rote tasks. They can also handle queries faster, thereby reducing average handle time and increasing NPS and CSAT.
EdgeVerve, a subsidiary of Infosys offering enterprise software solutions using RPA and AI, is announcing the launch of AssistEdge Engage, a suite of process automation tools specifically designed for the contact center.