Hot Infograph: Why Can't You Get a 360-Degree View of Your Customers?
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Ahead of the Customer Insight and Analytics in Telecoms Summit, Call Center IQ surveyed senior customer analytics and insight professionals from leading telecoms operators to find out more about their barriers to making customer insight actionable, market views on the most effective methods for gathering customer insights and key areas of focus for the next 12 months. The data has been compiled into an infograph (below).
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(Click the scaled image to launch the infograph in full)
