Beyond Traditional Surveys: Speech Analytics Taps Into the Real Voice of the Customer

call center week
Posted: 08/30/2011
Job:
Company: Call Center Week

Customer surveys usually provide only directional information, because gaps in the survey methodology make it difficult to provide detailed information required to evaluate how customers truly feel and act. Find out how Speech Analytics helps to close those gaps by downloading this free white paper.

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call center week
Posted: 08/30/2011
Job:
Company: Call Center Week