Journey to Process Excellence: The Need for a Quality Model – and How to Get Started




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Starting a journey towards quality service delivery and sustaining excellence has two components: knowing what to do, and doing it right the first time. This SPi Global white paper distills knowledge from industry-leading quality experts and provides concrete solutions on:

• How to establish ownership and accountability

• How to align strategic objectives

• How to determine ROI for the quality program

• How to build the right culture for quality

• How to sustain results

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