Journey to Process Excellence: The Need for a Quality Model – and How to Get Started

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

Starting a journey towards quality service delivery and sustaining excellence has two components: knowing what to do, and doing it right the first time. This SPi Global white paper distills knowledge from industry-leading quality experts and provides concrete solutions on:

• How to establish ownership and accountability

• How to align strategic objectives

• How to determine ROI for the quality program

• How to build the right culture for quality

• How to sustain results