25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Luke Whytcross, Head of Customer Solutions at O’Brien Glass

Luke Whytcross


Head of Customer Solutions
O’Brien Glass

Check out the incredible speaker line-up to see who will be joining Luke.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Conversational CX: Training Agents to Have More Personalised Communication with their Customers

  • Working with multiple departments within the organisation to have a better understanding of the customer
  • Training teams to go transactional to relationship for improved CX 
  • Utilising new digital platforms to help agents improve the customer journey