Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Customer Engagement and Loyalty: How Personalization Impacts a Call to Action
18 September, 2012
01:00 PM - 02:00 PM EST
Managing Your Brand’s Customer Service Reputation on Social Media
13 August, 2012
01:30 PM - 02:30 PM EST
New Strategies for Support Agents: How to Create More Customer Loyalty
10 August, 2012
01:00 PM - 02:00 PM EST
Mobile Customer Experience: Does it Positively or Negatively Impact Your Business?
23 July, 2012
02:00 PM - 03:00 PM EST
Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
21 May, 2012
11:00 AM - 12:00 PM EST
No Fluff in the Cloud: Get Best of Breed Capabilities for Your Best of Breed Call Center
18 May, 2012
02:00 PM - 03:00 PM EST
M2M: Unlocking the New Secret to Customer Satisfaction
17 May, 2012
02:00 PM - 03:00 PM EST
Get to the Heart of the Matter – Sort through the Conversations Your Customers Are Having About You to Improve the Customer Experience
4 May, 2012
02:00 PM - 03:00 PM EST
Balancing Innovation & Quality in the Evolving Call Center Landscape
19 April, 2012
02:00 PM - 03:00 PM EST
Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
17 April, 2012
02:00 PM - 03:00 PM EST
From Insights to Marketing Opportunities: Targeting Consumers from Boomers to Millennials to Kids
17 April, 2012
11:00 AM - 12:00 PM EST
