Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Listen, Measure, Engage: Optimize Customer Care Through Social Response Management
October 8, 2012
12:00 PM - 01:00 PM EST
CX MythBusters: Four Contact Center Myths Debunked
September 28, 2012
02:00 PM - 03:00 PM EST
Customer Engagement and Loyalty: How Personalization Impacts a Call to Action
September 18, 2012
01:00 PM - 02:00 PM EST
Managing Your Brand’s Customer Service Reputation on Social Media
August 13, 2012
01:30 PM - 02:30 PM EST
New Strategies for Support Agents: How to Create More Customer Loyalty
August 10, 2012
01:00 PM - 02:00 PM EST
Mobile Customer Experience: Does it Positively or Negatively Impact Your Business?
July 23, 2012
02:00 PM - 03:00 PM EST
Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
May 21, 2012
11:00 AM - 12:00 PM EST
No Fluff in the Cloud: Get Best of Breed Capabilities for Your Best of Breed Call Center
May 18, 2012
02:00 PM - 03:00 PM EST
M2M: Unlocking the New Secret to Customer Satisfaction
May 17, 2012
02:00 PM - 03:00 PM EST
Get to the Heart of the Matter – Sort through the Conversations Your Customers Are Having About You to Improve the Customer Experience
May 4, 2012
02:00 PM - 03:00 PM EST
Balancing Innovation & Quality in the Evolving Call Center Landscape
April 19, 2012
02:00 PM - 03:00 PM EST
Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
April 17, 2012
02:00 PM - 03:00 PM EST
From Insights to Marketing Opportunities: Targeting Consumers from Boomers to Millennials to Kids
April 17, 2012
11:00 AM - 12:00 PM EST
