Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
CX MythBusters: Four Contact Center Myths Debunked
September 28 2012
02:00 PM - 03:00 PM EST
Customer Engagement and Loyalty: How Personalization Impacts a Call to Action
September 18 2012
01:00 PM - 02:00 PM EST
Managing Your Brand’s Customer Service Reputation on Social Media
August 13 2012
01:30 PM - 02:30 PM EST
New Strategies for Support Agents: How to Create More Customer Loyalty
August 10 2012
01:00 PM - 02:00 PM EST
Mobile Customer Experience: Does it Positively or Negatively Impact Your Business?
July 23 2012
02:00 PM - 03:00 PM EST
Make Innovation a Competitive Differentiator in your Contact Center Customer Experience
May 21 2012
11:00 AM - 12:00 PM EST
No Fluff in the Cloud: Get Best of Breed Capabilities for Your Best of Breed Call Center
May 18 2012
02:00 PM - 03:00 PM EST
M2M: Unlocking the New Secret to Customer Satisfaction
May 17 2012
02:00 PM - 03:00 PM EST
Get to the Heart of the Matter – Sort through the Conversations Your Customers Are Having About You to Improve the Customer Experience
May 4 2012
02:00 PM - 03:00 PM EST
Balancing Innovation & Quality in the Evolving Call Center Landscape
April 19 2012
02:00 PM - 03:00 PM EST
Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
April 17 2012
02:00 PM - 03:00 PM EST
From Insights to Marketing Opportunities: Targeting Consumers from Boomers to Millennials to Kids
April 17 2012
11:00 AM - 12:00 PM EST
