IQPC
IQPC Announces the Launch of Call Center IQ
January 08 by Brian CantorFOR IMMEDIATE RELEASE New York, NY – Striving to connect global call center professionals in their pursuit of greater satisfaction and more efficient customer service operations, IQPC today...
AT&T: to Infinity and Beyond
February 08 by CCW Digital EditorAT&T's Businesss Marketing Vice President John Cushman talks to Call Center IQ live at IQPC's 6th Annual Call Center Week Summit in Orlando Florida about taking social media to the next step, how AT...
Self-Service and Social Media: the Future of the Customer Experience
January 27 by Gina ScanlonIt’s always hard to give the last speech at a conference. Especially when participants are scurrying to the airport to make it home before a snowstorm. But Vice President of Business Marketi...
Doing More with Less: Optimizing Your Call Center
January 18 by CCW Digital EditorBob Carter, General Manager and Vice President of Federal Operations for Vivisimo, gives a keynote presentation at IQPC's 2010 Government Contact Center Summit in Washington D.C. Carter discusses ho...
LIVE from Miami: Monday at ICCE
October 25 by Gina ScanlonThe 1st annual International Contact Center Expo and Conference kicks off today (aka ICCE) at the Doral Golf Resort in Miami. And though I’m sure you’ve just teleported to a perfectly gr...
International Contact Center Expo & Conference Brings Industry Leaders Together
October 12 by Customer Management IQ400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011 Attendees for October Expo and Conference Come From Around the World October 4, 2010 – (New York, NY...
Call Center Summit Rebranded
September 27 by 6th Call Center week SummitNew York, NY - Call Center Week presents The Summit being held January 24-27, 2011 in Orlando, FL. The event, produced by IQPC, is being repositioned to focus on the future of contact center and cu...
Explosive Call Center Innovation
July 06 by CCW Digital EditorYour budget for innovation has been cut! Your customer’s are still demanding more! This economy requires us to quickly re-invent our paradigms on innovation. We need explosive acceleration in...
Producer of Call Center Week Lisa Schulman Interviews ING Direct's VP Head of Sales and eService David Bradshaw
April 07 by CCW Digital EditorWhen David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Bradshaw eventually increased call center engagement over...
ING's David Bradshaw Builds the Call Center Vision From the Ground Up
November 16 by David BradshawWhen David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Bradshaw eventually increased call center engagement over...
The Business Case(-Mate) for Social Media
October 29 by Blake LandauAndrew Knight, Director of e-Commerce for Case-Mate, does much more than write the Case-Mate blog. Case-Mate, which is a leading manufacturer of cases, holsters, skins, covers and accessories for Ap...
Leveraging Data to Provide a Better Customer Experience, Better Understand the Cost of Service of Durable Goods, and Improve the Product
October 13 by CCW Digital EditorThis session will address the service of durable goods and how to conduct data gathering over the phone to monitor product performance. Recording product failure modes Determining the part...