Doing More with Less: Optimizing Your Call Center

Bob Carter, General Manager and Vice President of Federal Operations for Vivisimo, gives a keynote presentation at IQPC's 2010 Government Contact Center Summit in Washington D.C. Carter discusses how to best optimize your call center budget when working in the public sector in a tight economy. He notes that contact centers have suffered due to economic uncertainty, but at the same time complaints and call volumes have increased. So how will your contact center tackle this challenge? Carter us...
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