Special Report: Chatbots For Customer Service

brian
Posted: 10/16/2017
Job: CCW Digital Director & Principal Analyst
Company: Customer Management IQ

chatbots

What if you did not have to choose between “operational efficiency” and “customer centricity”?

The quest for this “best of both worlds” scenario explains the surge of interest in chatbots.

Not simply great for improving workflow and cutting costs, chatbots can empower businesses to deliver more productive, personalized and frictionless experiences.

Can is the key word; success is by no means automatic.

To unlock the true benefits of chatbots, an organization must source, implement and manage the technology correctly. CCW Digital’s Special Report: Chatbots reveals how to successfully adopt and optimize chatbot investments.

The report will ensure chatbots are truly elevating your customer experience. Topics include:

  • 5 goals that matter most when investing in chatbots
  • 5 ways bots can fit into the CX operation
  • 11 ways to tailor bots to your customers, agents and contact center
  • 5 factors that determine whether your bots will succeed or fail
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brian
Posted: 10/16/2017
Job: CCW Digital Director & Principal Analyst
Company: Customer Management IQ