2014 Trends in Remote Customer Support
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Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey.
This complimentary market report reveals trends, opportunities and challenges associated with remote customer/tech support.