This White Paper is an objective view of the current use of cloud-based contact centres, as well as the experience, plans and attitudes of UK businesses to this method of providing service to customers.
White Paper: commissioned by Genesys and written by ContactBabel
February 19 - 21, 2025
San Francisco, CA
March 04 - 06, 2025
March 12 - 14, 2025
Austin, TX
April 22 - 23, 2025
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May 14-16, 2025
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As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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