Dispelling 7 Myths of Cloud-based Contact Centers


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There’s an entertaining series on the Discovery Channel called Mythbusters, which "mixes scientific method with gleeful curiosity" to test long-held, but often erroneous, theories. A typical recent experiment evaluated whether when you "get cold feet," your feet really get cold.

A number of unsubstantiated myths have likewise been developing around cloud-based communications services (often propagated by vendors with premises-only offers). I’m going to discuss some of these – and using less exciting methods than available to the Discovery Channel – offer logical arguments that "bust" the myths.

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