SaaS-Based Clientless Remote Support: A New Advantage for Managed Service Providers

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IT environments are increasingly complex and sophisticated, and internal and external customers continue to demand higher levels of service. While the demands for IT performance increase, IT organizations continue to struggle with resource constraints in a difficult economic environment. Advanced technologies like virtualization and unified communications, as well as ongoing security concerns, make IT operations difficult and expensive. To achieve efficiencies and cost savings, many IT organizations look to managed service providers (MSPs) to manage and operate aspects of their IT infrastructure.