Talking about Quality, Process and Continuos Improvement in a call center, does someone know if ITIL standards are beng used? I knoe ITIL was born for IT people, but now it´s being adopted by different organizations (at least is what they say).
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Talking about Quality, Process and Continuos Improvement in a call center, does someone know if ITIL standards are beng used?
I knoe ITIL was born for IT people, but now it´s being adopted by different organizations (at least is what they say).
More especifically, I´m interested to know if it is use or plan to use in the telecom industry, and specifically for providing Customer Service (everything from billing inquiry to fault report).
