Breaking the CSAT Ceiling




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On average, a manager at a contact center spends 93 days coaching their teams each year. This is a significant time and resource commitment for both coaches and their agents. The return on this investment is often negligible, which raises the question: are we getting the most of what we put into coaching?

To follow-up our successful and popular webinar, Breaking the CSAT ceiling, CCIQ is proud to present a white paper by Future Perfect that details three simple ways to coach your teams and get real and sustained impact on your KPIs without additional coaching time. Effective communication coaching could be the key to unlocking your team’s potential. Download this insightful and easy-to-read resource to find out how!

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