Special Report: Agent Engagement

Matt Wujciak

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An overwhelmingly low percentage of employees, specifically contact center agents, report feeling “highly engaged” at work, having quantifiable and costly results. The industry rate of engagement in the contact center has stagnated, and disaffected employees have a disproportionately negative effect.

Through CCW research and case study driven examples displayed throughout this report, you’ll discover:

• 5 New strategies and techniques on how to engage agents
• The right competitive tools and practices to help them produce more
• A new approach to increase office culture and synergy
• How to decrease costly turnover rates and help your company achieve greater financial returns on your employees.