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Special Report: Agent Engagement



Matt Wujciak
01/28/2020

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An overwhelmingly low percentage of employees, specifically contact center agents, report feeling “highly engaged” at work, having quantifiable and costly results. The industry rate of engagement in the contact center has stagnated, and disaffected employees have a disproportionately negative effect.

Through CCW research and case study driven examples displayed throughout this report, you’ll discover:

• 5 New strategies and techniques on how to engage agents
• The right competitive tools and practices to help them produce more
• A new approach to increase office culture and synergy
• How to decrease costly turnover rates and help your company achieve greater financial returns on your employees. 

 

 

 

About the Sponsor:

Tango Card makes it easy to send and administer gift cards as rewards agents will love. Tango Card provides a digital reward catalog with e-gift cards, Reward Links, digital prepaid cards, and non-profit donations. Managers and other approved senders can send rewards on-demand with the Rewards Genius Dashboard or you can integrate and automate reward programs with the Rewards as a Service API. Learn more about how Tango Card helps with agent engagement rewards.

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