The Improving State of Contact Centres in Africa
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Download this interview with Hilario Fiandeiro, an ICCCA expert Call Centre & Customer Experience Consultant & Trainer, to understand the rapidly evolving potential of the African call centre industry. Discover the top challenges currently affecting the industry as well as the key technologies and methodologies that Hilario recommends for contact centres trying to distinguish themselves from the competition.