CCW Digital Highlights: Top Discussions on CX Trends Today

2023 has been a big year for CX leaders thus far, with the introduction of generative AI, the ever-increasing customer expectations and shift to customer-centric strategies, there has been plenty to cover in CCW Digital content.

As leaders strive to deliver exceptional support, we at CCW Digital aim to support the industry with high quality research and insight on top trends, challenges and opportunities. Partnering with NICE has allowed our team to dive into solutions for overcoming key obstacles and empowering contact center agents.

In an effort to highlight our most insightful moments this year, here we cover some of the latest webinars that unpack new technology, strategy and solutions for CX success.

The Vital Role of Interaction Management in Delivering Exceptional CX

Join us in this webinar to explore the vital role that interaction management plays in delivering an exceptional customer experience.

We will discuss the latest tools and technologies available in CXone recording and QM solutions to help you manage your interactions more effectively and achieve your business goals.

Whether you're new to contact center cloud transformation or looking to enhance your interaction management capabilities, this session is for you.

Discover how to leverage cutting-edge advancements to boost agent performance, optimize operations and ultimately deliver outstanding customer satisfaction.

Join this session with Shahar Admon, Head of Product Marketing WEM Recording, at NICE to learn more about:

- Achieving a more holistic approach to CX
- Interaction management for frictionless experiences
- Solutions for addressing the comprehensive needs of customers 

The Art of Shaping CX Reality in a Turbulent Economy

We are facing a financial reality that is deeply challenging. There is nonstop demand for higher quality services, and a constant need to build a performance culture in hybrid working models.

All of these challenges present you with an opportunity to search for new ways to achieve productivity. And, ultimately, accelerate the adoption of smarter tools and digital strategies to empower you and your employees to do more with less.

Join Liran Meir Frenkel, Senior Product Marketing Manager, NPM, NICE and Andrea Matsuda, Product Marketing, WFM, NICE as they share insight on shaping a CX reality that exceeds expectations in a turbulent economy.

This webinar will cover:

• Best practices that will help you identify ways to do more with less while strengthening the performance of your agents and contact center
• The innovative applications that will improve productivity and reduce operating costs while doing what customers want most – an accurate and rapid response
• Case studies that demonstrate and quantify the benefits of these new applications

Main image by Pavel Danilyuk