How-To-Guide: How to Improve Self Service



Matt Wujciak
03/10/2020

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The term customer empowerment has been a trending topic in not only the contact center but the entire world of consumerism. The concept signifies the behavioral economic and cultural shift in the way consumers and service-oriented brands interact – the stats behind what consumers are demanding and what “customer centric” businesses are actually giving them.

 

Featuring insights from The CCW Digital analyst team, as well as Verizon’s VP of Global Sales and Service Centers, this guide will help you learn how to:

 

  • Determine and shape customer expectations with a methodical strategy
  • Re-think the state of self service channels like chatbots
  • Instill gamification to improve employee engagement and productivity
  • Operationalize boring processes through app integration
  • Incorporate automation to increase humanization and drive positive culture

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

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