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Special Report: Customer Contact Vision for 2025

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Kindra Cooper
03/24/2020

customer experience

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For all the talk about customer centricity, most customers still expect to fight their way through a dead-end IVR, endure multiple transfers and repeat their information to agents who have zero context on who they are or why they’re calling.

It is time to eliminate these frustrating pain points. It is time to create seamless, omnichannel journeys that make effective use of customer-centric strategy, empowered agents and powerful technology. What willl it take to deliver this type of CX? Our new report Customer Contact Vision for 2025 has the answers.


Topics include:

• Recommendations for how self-service and social media can transform the CX of the future

• Tips for unlocking immensely actionable insights from all contact channels

• Insight into finally achieving the elusive 360-degree customer view

• Best practices for balancing AI with human support

• Guidance for turning CX initiatives into coveted business outcomes

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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