CX Facts: Insights About Personalization, Omnichannel Fails, Training, More

CCW Digital

If you've read any of our articles on the matter, you know we have strong feelings about social engagement.

We believe in the importance of two-way discussion.  We also believe in the importance of sharing items of legitimate value - not merely marketing "calls to action."

Aware of the importance of walking the talk, we've recently made sure our Twitter lives up to this standard.  In addition to sharing wisdom from numerous members of the customer contact community (not just CCW Digital's editorial team!), we've been posting regular discussion topics.  Recently, we asked our followers to share CX conversations they're sick of hearing!

Every week, we also provide stats, facts and/or pithy insights from our in-house research.

We've shared some of those findings below.  Note, however, that we won't be posting recap articles like this every week!  If you want the data, make sure to follow us at @ccw_digital!

Customer Centricity = All About Personalization

Optimal Form of Personalization

Omnichannel Fail (excuse me, #omnichannelfail)

Phone - Not Dead Yet

4 Key Agent Training Questions

Young Customer Demands