Customer Service Excellence Within a Call Center Environment: A Discussion with Derek Bishop

Derek Bishop

In the current economic crisis, ensuring that your company is operating its call center effectively is critical. Derek Bishop, the former Head of Customer Service for the global financial security firm AXA, speaks about the challenge facing call centers today. With his extensive experience in the financial services industry, Bishop explains why now more than ever it’s crucial to listen to the voice of the customer. He gives practical advice on how to thrive in the current environment and...
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