Customer Relationship Management Rockstar James Taylor Talks Smart (Enough) Systems
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Most customer relationship management systems do not work. James Taylor can help your company design a customer relationship management system that does. Taylor, author of Smart (Enough) Systems and CEO of Decision Management Solutions, talks with Blake Landau in this podcast interview about decision management and what all marketers need to be aware of, especially in the current economy.
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James Taylor
customer relationship management
data
edm
enterprise decision management
smart enough systems
business rules
systems
CRM
customer
customers
analytics
decision science
operational decisions
analytic technology
customer data
automation
customer relationships
customer relationship
