Bringing Contact Centers Back Onshore
David Kennedy, VP of Sales for BabytoBee, talks to CMIQ at the 6th annual Call Center Summit in Orlando. BabytoBee, an Inuvo Company, is a maternity markets web publication that provides content, and leads to its consumers. BabytoBee has recently partnered with Contact Centers of America (CCA).
David discusses the challenges his company has faced with offshoring inconsistencies and why BabytoBee partnerned with CCA. He also goes in depth on why he thinks onshoring is a better idea for companies like BabytoBee, including the improvement in the overall customer experience, as well as how his business manages to avoid economic hurdles.