Implementing a Global Financial Services Onboarding Program for Offshore Call Center Partners
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Offshoring any call center in a global setting requires an extreme amount of call center training. An organization’s call center will encounter major gaps in call center culture and leadership if there is not a focus on cultural nuance, culture and training. Properly onboarding and training new call center representatives and management could be the key to future success of the off-shored call center, particularly in financial services. When most people think of call center onboarding, t...
Tags:
call center
leadership
training
onboarding
call center representatives
financial services
human resources
Wachovia
m&a
mergers & acquisition
