Interview with the Godfather of Customer Complaint Handling, John Cushman




In this video from Call Center Summit 2010, John Cushman, vice president of AT&T, discusses how to figure out customer needs without having to work 24 hours a day. Additionally Cushman gives important details on how to turn your call center into a profit center.

In this video from Call Center Summit 2010, John Cushman, vice president of AT&T, discusses how to figure out customer needs without having to work 24 hours a day. Additionally Cushman gives important details on how to turn your call center into a profit center.
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