Tools and Tactics for Nonprofit Call Centers
Former CMIQ editor Blake Landau interviews Kimberly Warrick at the 11th Annual Call Center Week in Las Vegas. Warrick is the Client Services Manager for New Jersey Shares, a non-profit organization "charged with a mission to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their energy bills." Warrick discusses how NJ Shares runs their call centers, and cites examples of tools and tactics other companies implement to improve their customer service record.
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