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What is the Business Case for Bringing Jobs Back to the U.S. and Creating Greater Profitability?

In this keynote presentation Joseph Jacoboni of Contact Centers of America discusses the importance of "onshoring." The onshoring of call centers is an important and lucrative investment. Offshored and outsourced call centers are a huge point of frustration and pain for customers and companies alike. The poor service coupled with the unemployment rate makes the perfect storm. We need to re-evaluate why call centers are being offshored and why. Contact Centers of America’s Joseph Jacob...
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