Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance

call center week
Posted: 04/30/2012
Job:
Company: Call Center Week

Speech analytics is a very a compelling and powerful tool. These solutions capture, structure, analyze, categorize and use customer conversations to improve service quality, minimize risk, and reduce operating expenses. This white paper provides best practices, steps and tricks for succeeding with these solutions. Specifically, it explains how to use speech analytics to enhance your quality assurance (QA) process.

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call center week
Posted: 04/30/2012
Job:
Company: Call Center Week