5 Social Media Trends to Help Engage and Respond to Customers
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
Download this complimentary white paper from Parature to discover what it takes to make social media a differentiator for your business. You’ll learn:
- Which front-line business units are taking ownership of social media and why
- Why you must integrate social media with CRM system workflows
- Why traditional SLAs and response efforts may not work in a social service world
- That social media is an additional service channel, requiring metrics, tracking, response processes, and integration to knowledge content
- The critical need for collaboration among stakeholders in social media initiatives