Homeshore vs. Offshore: The Changing Landscape of Outsourced Customer Care

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The outsourced customer care landscape is rapidly changing. The increasing costs and continually declining customer satisfaction with offshore providers has more companies now looking to the homeshore solution.

Finding a solution that offers both cost-effectiveness and high quality customer outcomes is of primary importance. Learn why a majority of companies are now embracing the virtual solution and bringing their customer care operations back home ­literally.