Reduce Churn and Increase Customer Satisfaction with Speech Analytics

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

According to Gartner, a 5% improvement in customer retention can increase business profits anywhere from 25% to 125%. Contact analytics can ensure that your agents have a positive impact on customer experience by providing insight into all aspects of sales, marketing, customer service, and operations. Automatic scoring can reveal which agents are performing well, which are falling behind, and which customers are at risk for churn. The case study in this whitepaper will discuss how a healthcare insurance provider used contact analytics to identify and remarket to potential "at risk" customers, dramatically increasing retention rates.