Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
Speech analytics is a very a compelling and powerful tool. These solutions capture, structure, analyze, categorize and use customer conversations to improve service quality, minimize risk, and reduce operating expenses. This white paper provides best practices, steps and tricks for succeeding with these solutions. Specifically, it explains how to use speech analytics to enhance your quality assurance (QA) process.
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.