The Definitive Guide to Customer Interaction Analytics




Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

This guide is a chapter from the 2012 edition of "The US Contact Center Decision-Makers’ Guide" by ContactBabel, the leading Contact Center Industry Analyst. It details how usage of Email, Chat and Social Media is exploding in today’s Contact Centers, and explains how to leverage Customer Interaction Analytics, including Speech Analytics, to unify the Voice of the Customer and analyze Agent performance across all of these channels of contact in addition to phone calls.

TO READ THE FULL STORY