Transforming Data Into Actionable Customer Insights

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Innovative support leaders have found a way to exploit the big, unstructured data at their fingertips to bring actionable insight (and significant service improvements) to their organizations. In this new analyst research paper, you’ll learn how advanced insight and indexing technology is the only way support organizations can tap into the diversity and variety of content (from social, email, voice, chat, KBs, CRMs, ERPs, and more) to get actionable customer insights.